I’m Carly Cook —
UX/Product Designer with 7+ years of experience leading end-to-end design for complex and regulated environments. I turn dense data and complicated workflows into straightforward, usable products by using systems design and service design methodologies. My work spans 0-1 product development, qualitative user research, data visualization and dashboards, and cross-functional collaboration.
Experience
Measures for Justice, 2019 - Present
Director of Design
Unified siloed product workflows into a coherent customer portal and tested prototypes against real-world operations for prosecutor office staff.
Reduced CJIS submission errors by designing an intuitive drag-and-drop upload workflow that made onboarding clearer.
Established a framework for design reviews to clarify stakeholder involvement, decision-making, and reducing re-design efforts.
Strengthened design craft by mentoring mid-level designers and establishing standards for responsible AI use.
UX Manager
Re-engineered a single-entity dashboard to connect criminal justice data across six agencies.
Led user research and usability studies (50+ participants) and mentored junior designers to connect designs to user needs and organizational goals.
Built the organization’s first design system to improve consistency across three products and meeting WCAG 2.0 AA.
UX/UI Designer (Founding)
Led 0-to-1 design for Commons to make complex criminal justice data accessible to users of varying data literacy.
Designed co-creation workshop materials and tested designs to surface actionable insights for product development.
Partnered with Google.org to redesign navigation and custom data visualization for a 20-state data portal, making state and county comparison easier to understand.
Volunteer
The People’s Pantry of Rochester, NY
Board Member, Current
Certificates
Interaction Design Foundation (IxDF)
Certificates in UX Management, Usability Testing, and AI for Designers
Leadership Foundations Program
Illuminate Group, 2024-2025
Innovating with Data
IDEO U, 2024
Education
MFA in Products of Design
School of Visual Arts, 2019
BA in Architectural Studies
Hobart and William Smith, 2016